Dear Editor,

Following the publication of my letter captioned “My cell phone only worked for one day (07.03.18) in which I complained about the problems I encountered with the management of Digicel, I met the company’s Sales Director Mr. Sherif El Fayoumi and had the matter amicably resolved.

At the meeting with Mr. Fayoumi it became clear to me that the communication problem had emerged simply because the operatives at the ‘point of sale’ failed to communicate with me cogently in the initial stage of our confrontation.

Yours faithfully,

Francis Carryl