Dear Editor,

I was looking at the news tonight with Mr Karran purporting that Guyana Water Inc (GWI) supplies treated water to the citizens of Guyana and was prompted to write this letter. The last time I saw him on TV he was giving out the hotline numbers, and when I called the hotline, the person who answered directed me to another number which rang out. 
I have written on several occasions about the problems we, the Mon Repos residents, encounter, but it seems that the water authority is only concerned about collecting their dues. Several years ago, when we had not been getting water for years, payment was still demanded. Some persons even had to pay off their old bills (for water they never received) before they could get connected to the new line. Now we have the new lines for several years but get dirty water from the mains. We have complained on several occasions to the authority on the East Coast, even taking samples of the dirty water to the office, but nothing has been done to date, although we were told that they would test the water and come to check the problem. To be honest, the residents mostly depend on rainwater from their tanks, and hardly use the water from the mains, which much of the time is dirty, and has worms and even fish and lots of slime, not to mention the smell.

I would like to urge GWI to investigate the reason for the dirty water, which I suspect is due to the fact that the lines were broken when the landscaping project was being done in Mon Repos. I remember on one occasion a broken main was pointed out to one of their staff and they just covered it up with dirt. I would also like to request the Public Utilities Commission to launch an investigation to ensure that this matter is dealt soon.

Yours faithfully,
(Name and address provided)