Dear Editor,
The new GT&T landline service in Region 2 stretching from Supenaam to Charity is giving endless problems to customers who are intended to benefit from its use. But despite the defective condition of the service, the company is still demanding a rental charge. This is unfair for a service from which no benefit is derived.
For some time now, my business phone 774-5317 has been out of order, with no dial tone. Whether it works or not I still have to pay the business rate or face disconnection if payment is not made promptly. What an injustice. Numerous complaints were made by me to the company to rectify the fault but it was just useless, with precious time and money in these difficult times just being wasted. Many other customers are faced with the same predicament. An even worse situation exists in respect of complaints which require contact with the company’s head office in Georgetown before instructions are passed on to the technicians in the district to do their job several days later. It would be easier and quicker to make contact on the spot.
With the volume of complaints increasing instead of decreasing it would only be proper for GT&T to have a permanent staff member at the Anna Regina, Suddie and Charity Exchange to facilitate affected customers until such time as the service becomes efficient.
Yours faithfully,
Ishwardin
Editor’s note
We are sending a copy of this letter to GT&T’s PRO, Ms Alison Parker, for any comments she might wish to make.
