Waiting for telephone to be fixed

Dear Editor,

On Monday, December 7, when I returned from Suriname, I discovered that the telephone was out of order, so I hurried to GT&T’s Church Street office to report the fault, and took the opportunity to pay the bill as the record will show.

Up to the time of writing this letter the said telephone has not been fixed, even though follow-up calls were made to GT&T as well as another visit to the Church Street office on December 14 before 9am.

I took this matter up with the Public Utilities Commission, and the person to whom I spoke asked me about a reference number. When I had visited the GT&T office on the 14th I had asked the very pleasant young woman who attended to me for a reference number, and she had informed me that it wouldn’t be necessary and that she would inform the technicians.

I felt then, and still believe that of the three public utilities GT&T is the most efficient in terms of record-keeping and service, but I am still waiting for my telephone to be fixed, and seeing that 11 days have passed I cannot help but assume that the people at GT&T are of the opinion that a telephone in 2009 is a luxury and not a necessity.

By the time the phone is fixed my birthday on the 19th will have passed without me hearing from my wife and other relatives overseas, and even those locally.

Yours faithfully,
Wendell P. George

Editor’s note
We are sending a copy of this letter to GT&T for any comments they might wish to make.