Dear Editor,
For many years now, I have frequented the Pegasus Hotel with my family, and in recent times the service has become more and more deplorable. Mr Badal, the new owner, wrote letters in SN criticizing the government for trying to bring the Marriott hotel here to Guyana, and President Jagdeo has called the Pegasus under Mr Badal, a third-rate hotel. Well, after the lousy service we had to endure recently, I would like to say that the coming of the Marriott would be welcome news, and moreso, the Pegasus is reaching for the stage of a fourth-rate hotel in its food service section.
How can Mr Badal justify the menu reflecting everything in US dollars when we earn Guyanese dollars? How can Mr Badal justify a wait for a mere ham and cheese sandwich of over an hour with no one even coming to the table to enquire or explain? How can a major hotel keep customers waiting, sometimes 15-30 minutes, for the service bill after the meal is over? How can Mr Badal justify the lousy service in his hotel where waiters disappear as one sits twiddling one’s fingers in frustration? How can Mr Badal justify the lousy salad bar and the equally lousy selection of main course dishes, which are certainly not up to par with a first-rate hotel?
Editor, where is the real Pegasus hotel? Maybe Mr Badal does not have the experience in the sector to supply the excellent service which we always enjoyed at this landmark hotel which made our country a little competitive and provided us with better than normal. Come on, Pegasus, Christmas is coming so make an effort to serve your customers at international standards; Guyanese and our visitors deserve better!
Yours faithfully,
Cheddi (Joey) Jagan (Jr)
Editor’s note
We sent a copy of this letter to Mr Robert Badal for any comment he might have wished to make, and received the following response:
“All the feedback from our guests and patrons in past the year confirmed that our food, service and level of hospitality are at an all time high. Actually both our room and food and beverage sales have increased this year over last year, as our customers continue to return after very good experiences.
“I am advised that Dr Joey Jagan is not a regular customer at the Pegasus Poolside, but the next time he is there he should discuss any issues he may have with my General Manager.
“As regards the Marriott, where does Dr Jagan stand on using poor tax-payers’ money to build a hotel for the wealthy Marriott Group?”
