Angry EZjet customers turned up yesterday at the airline’s office to collect refunds, which were given to some persons while others were told to return today.
About 10 customers were at the airlines office awaiting refunds yesterday.
While some received their cheques, others were told by an airline representative that there were no more to be distributed for the day and their names were taken down.
Customers expressed their dissatisfaction with the way the airline is handling their refunds, claiming that the airline is making excuses to pay them.
Some customers were given as late as a December 17 date for their refunds.
It is not certain how much money was refunded in total but one customer said that he expects to receive only a fraction of his ticket cost.
One customer stated that he was at the airline’s office for his money but had to wait a while before someone from the company spoke to him, only to inform him that he had to return today.
Another customer stated that she and her fiancé had booked with the airline but were stranded after they arrived at their destination because of EZjet’s suspension. The customer added that she had to book another flight to return home.
She said that she will be at the airline’s office today to collect her refund.
It is still unclear as to why customers are not refunded their money in a timely manner since their monies were said to be in an escrow account.
The final list of customers is currently in the making but it is unclear how many of them are expected to receive payments.
The airline was forced to cancel flights after the United States Department of Transport suspended its operations, leading the Government of Guyana through the Guyana Civil Aviation Authority to follow suit.
EZjet has insisted that it has not shut down and has laid most of the blame for its woes on Swift Air, which it had been wet-leasing aircraft from as well as the government for not providing a subsidy to the airline.