Police striving to improve service at passport office

The Guyana Police Force says its Central Immigration and Passport Office will continue to strive to provide a higher standard of service and urges the public to be patient and understanding.

A police press release issued yesterday stated that at present, applications for travel documents average about 200 per day, adding that during the peak period (July – August) these applications  usually soar to as much as 400. It noted that alongside these applicants are a similar number of persons uplifting documents and that these figures exclude persons seeking work permits and extension of stay among other services.

According to the press release, the department is striving to reduce the “five days” processing period, which compared to past years is considerably shorter given too that the number of applicants has increased considerably.

While the focus is always to attend to the numerous applicants present daily in a timely manner, the release said, priority is given to the elderly, the differently abled, pregnant women, parents of infants and persons from far-flung areas who are attended to before others they would have met at the office.

Nevertheless, it reiterated, much value is placed on quality customer service as the staff seeks to attend to the hundreds of applicants each day.


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