Internet speeds are slow because providers seem to take on too many customers
In your edition of June 9 there was a letter captioned ‘Not getting correct speeds on DSL’ by Leon Suseran that caught my attention. At the end of the letter the editor indicated that a copy had been sent to Ms Allison Parker, the PRO of GT&T for a reply. I am quite sure the letter was sent before Friday’s publication [Ed note: it was not sent before publication] and on Monday 11, looking through the papers, I cannot see any reply, which causes me to wonder if they have any intention of explaining why after so many years in Guyana, Guyanese are still being ripped off, or if the reply is coming through the ‘lightning speed’ connection that consumers are using and they are boasting about.
I have had the opportunity to use a few computers in Regions 3,4,5,6 and 10, and all the internet speeds using GT&T Broadband are close to what the writer said he receives, not what the customer is paying for. A few of them use internet services provided by other internet service providers, and again I would say that none of them is getting the service that they are paying for, and I have been wondering why no one is talking about this.
I have called all the internet providers and complained about the speed, and they all have the same excuses, which has me wondering if they all study at the same schools. The regular excuses are that your PC has viruses, thus causing it to work slowly; there is a problem with your phone line and might be water in it; there is some interference in your area, etc. Based on their excuse, they could cause you to call a technician and make you go to unnecessary expense. From all the indications they all seem to be taking in more customers than they are supposed to, and that causes a strain on the service. It’s like having a draycart and expecting it to work like a Bedford truck.
Editor, for too long Guyanese have been crying for telephone lines and an internet service in Guyana and only a fraction of Guyanese are getting that access, and the service that they are getting is not what it should be. No one is trying to rectify the situation because the only controller is operating like a dictator. It is no secret that a lot of high school children depend heavily on the internet for their research/school assignments, and many of them without access are left way behind with their schoolwork. I am wondering in what era Guyanese will be able to live comfortably in Guyana.