GWI to remove entire service of delinquent customers

The Guyana Water Incorporated today said that it will remove the entire service of delinquent customers in a move to reverse a decline in revenue collection.

According to Customer Services Manager Jeanette Thomas, in a GWI press release, while the disconnection campaign launched in June 2013 initially saw a good response from customers, the utility has been experiencing a drop in revenues since October.
“Customers in particular areas simply refuse to respond to our appeals despite the fact that they are receiving excellent service,” stated Thomas in the press release. She added “we are now forced to remove the entire service of customers who have not made any payments or attempted to resolve their debt with the utility company.”

Thomas added that GWI launched several initiatives to recover outstanding debts including ‘Wallet-friendly Payment Plans’ which enabled customers to pay their debt in small, flexible amounts.
Thomas added “we visited communities in Mahaicony, Timehri, Buxton, Annandale and Enterprise East Coast Demerara; unfortunately the response was poor in some communities and will be forced to remove the entire service of these customers who refuse to make any payments.”

GWI Executive Director of Finance, Jaigopaul Ram, stated in the press release that “more than 50% of our customer database is in debt and we are forced to take this action because our energy costs continue to increase; we have expanded water service on the East Coast of Demerara and improved our service in Georgetown, East Bank of Demerara and Bartica which has increased electricity costs. We cannot continue to provide water service at such high costs and not receive adequate revenues from our customers”.

The release said that GWI had also offered waivers to disconnected customers and customers with large arrears but this yielded minimal results. Stated GWI’s Customer Services Manager, “we have no option but to disconnect our customers, remove their entire service and have them start the process of registering for a new service again”.

Thomas warned that disconnected customers would be required to visit the nearest GWI branch to register for a new service along with paying the necessary penalties including disconnection fees. “GWI contractors and water service inspectors will be policing communities to ensure that disconnected customers do not illegally reconnect their service or tamper with GWI’s system”, stated the GWI Manager, “once disconnected, GWI contractors will return all equipment including service connections and saddles to the company; customers will not receive a new service until they have paid and registered for a new service, paid all outstanding debt or signed a payment contract”.

Thomas stated that GWI contractors have mobilized for the country-wide service removal as of Monday November 18; GWI Water Service Inspectors will be visiting disconnected customers to inspect for illegal activities or tampering.

To avoid the removal of their entire service, GWI customers with arrears can query their bills via 227-8701/03 or 04, send e-mails to customercallcentre@gwi.gy; visit GWI’s social media page at www.facebook.com/everydropcountsgy or send a message via Blackberry Messenger on 296185F9

More in Local News

Shane Dowrich

Dowrich shines but Windies battling to avoid defeat

NORTH SOUND, Antigua,  CMC – Wicketkeeper Shane Dowrich struck his second half-century in only his third Test but West Indies were staring at a possible innings defeat after being forced to follow-on by India, on the second day of the opening Test here Saturday.

default placeholder

Suspect confessed to murder of Herstelling manager – Police

The Guyana Police Force today said that the suspect in the murder of Herstelling, East Bank Demerara, resident Terry Lackhan has confessed.

Indrawattie Chandradeo and her two remaining sons and her only daughter in tears at their home yesterday

Two men, teen boy found shot to death at Mibicuri Creek

By Bebi Oosman   The bodies of two men and a teenage boy, bearing gunshot wounds, were discovered yesterday at Mibicuri Creek, Black Bush Polder and police had one person in custody up to late last night facing questions about their shocking deaths.

Minister of Public Infrastructure David Patterson and contractors checking out the Guyana Revenue Authority (GRA) booth at the procurement symposium for new entrant contractors, which was held at the Arthur Chung Convention Centre yesterday. (Minister of Public Infrastructure photo)

Patterson underlines need for transparency in public procurement

Speaking at a symposium for new and existing contractors, Minister of Public Infrastructure (MPI) David Patterson yesterday stressed the need for transparency in the huge public procurement sector and added that distrust in the system has to be dispelled.

default placeholder

Granger says evidence of dereliction needed for Lawrence’s removal

Minister of Social Protection Volda Lawrence would be removed from office once evidence is presented supporting her dereliction of duty, according to President David Granger, who has lauded her for her work so far.

Dr Madhu Singh (at right) with the team of doctors during the press conference

Dr. Balwant Singh’s Hospital saves heart patient given 48 hours to live

Dr Balwant Singh’s Hospital Inc recently performed its first ever pericardiectomy on a 27-year-old patient who had been given 48 hours to live while hospitalised at another institution.

Comments

About these comments

The comments section is intended to provide a forum for reasoned and reasonable debate on the newspaper's content and is an extension of the newspaper and what it has become well known for over its history: accuracy, balance and fairness. We reserve the right to edit or delete comments which contain attacks on other users, slander, coarse language and profanity, and gratuitous and incendiary references to race and ethnicity.



Stay updated! Follow Stabroek News on Facebook or Twitter.

Get the day's headlines from SN in your inbox every morning: