Illegal ‘goods not returnable policy’ still fleecing consumers

- corrective measures cumbersome

Several local business houses, including some big traders, are stubbornly refusing to comply with national laws governing the right of consumers to secure refunds for goods purchased from their stores, a practice that continues to leave buyers saddled with items which or are defective and therefore useless.

In the course of the past two months, this newspaper has received at least half a dozen queries regarding the laws governing refunds for goods bought from local businesses in circumstances where efforts to secure such refunds directly from the stores have been rejected.

In one very recent case of which this newspaper is aware a Regent Street store bluntly refused to accept a customer’s request for a …..To continue reading, login or subscribe now.



Join the Conversation

After you comment, click Post. If you're not already logged in you will be asked to log in or register.

The Comments section is intended to provide a forum for reasoned and reasonable debate on the newspaper's content and is an extension of the newspaper and what it has become well known for over its history: accuracy, balance and fairness. We reserve the right to edit/delete comments which contain attacks on other users, slander, coarse language and profanity, and gratuitous and incendiary references to race and ethnicity. We moderate ALL comments, so your comment will not be published until it has been reviewed by a moderator.