Illegal ‘goods not returnable policy’ still fleecing consumers

- corrective measures cumbersome

Several local business houses, including some big traders, are stubbornly refusing to comply with national laws governing the right of consumers to secure refunds for goods purchased from their stores, a practice that continues to leave buyers saddled with items which or are defective and therefore useless.

In the course of the past two months, this newspaper has received at least half a dozen queries regarding the laws governing refunds for goods bought from local businesses in circumstances where efforts to secure such refunds directly from the stores have been rejected.

In one very recent case of which this newspaper is aware a Regent Street store bluntly refused to accept a customer’s request for a …..To continue reading, login or subscribe now.

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