Dear Editor,
Please allow me to respond to Mr Neil Adams’ letter to the editor captioned ‘Can’t get telephone fixed,’ which was carried in the Tuesday, September 2 issue of the Stabroek News.
To put this complaint in context, on February 28, 2013, Mr Adams’ service was ceased for non-payment and, based on our procedures, could only be replaced following his clearing the outstanding balance in its entirety and lodging a new service application with the company. Mr Adams complied with these two requirements in December 2013 and GT&T assigned him a new telephone number.
Our records show that the installation technicians visited the customer’s residence repeatedly, but failed to gain entry because the customer was abroad. Upon his return to Guyana, Mr Adams contacted our business office on more than one occasion between July and August 2014. However, it appears that our service representatives neglected to inform him that the feeder cable that serves his neighbourhood was damaged when the repairs were scheduled, and his service installation would have to await the completion of the repairs.
Regrettably, the repairs to this damaged cable are yet to be completed because, as indicated by our public notices, our networks in Regions 4 and 10 suffered a spate of vandalism during the month of August which forced us to divert personnel from scheduled activities to complete these repairs in order to restore service to thousands of customers.
We would like to assure Mr Adams, that after our service restoration works are completed in Regions 4 and 10 his service installation will be accorded priority. Barring any unforeseen eventuality, repairs to the cable which feeds Mr Adams’ neighbourhood is scheduled to commence during the work week of September 29, 2014. In all likelihood, therefore, Mr Adams’ service installation should be completed before October 10, 2014. We sincerely regret the inconvenience Mr Adams has suffered.
Yours faithfully,
Allison Parker
Public Relations Officer, GT&T
