Has not received GPL subsidy for this year

Dear Editor,

I am an old age pensioner. I am a prepaid subscriber to GPL. Perhaps I was one of the first to subscribe as I felt it was a wonderful idea. I even persuaded some friends to do the same. The present government has kindly granted a subsidy of $30,000 per year in the 2014 Budget. I know of many persons who have post-paid meters who have collected their subsidies.

Since August this year, I have been trying to get some information about when this prepaid customer will receive the subsidy. I have called Customer Service on five different occasions and have not received a satisfactory answer. I have tried the Public Relations Officer (Ms Shevion Sears-Murray) – more confusion! Yesterday, I got on to GPL’s prepaid system – “It will be perhaps December!” The employees answering were all very polite and courteous but I have learnt nothing! Could some higher authority please enlighten me? I will be most grateful to receive the subsidy before this year end. I like the government slogan, “Because we care.” Will GPL adopt this too? I hesitate to go public but you will agree that I have no other option.

 

Yours faithfully,

  1. Searwar