Not impressed

Dear Editor,

I am not impressed by the response published by Republic Bank to my earlier query for information requested by longstanding existing customers who wish to continue doing business with the bank (‘Republic Bank seeks to adhere to new local laws…’ SN, Jan 13). I understand and appreciate the need to update files which are to confirm TIN, current address, and other ID. However I cannot comprehend the need for new (2) character references   Who determines if the customer is now suitable or not?

Nevertheless, I have submitted what is required and await the result!

 Yours faithfully,
Doreen de Caires