Request for information from NIS was made in writing

Dear Editor,

In reply to the letter sent to you by the NIS trying to explain the delays in issuing a document in a timely manner (‘There is a procedure for requests made to NIS,’ SN, July 20):

1. As stated in my first letter, I did submit my request in writing. It was the first thing I did.
2. At no time was I asked to produce a will. My mother did leave a will. I am her executor as well as her sole beneficiary. As such I am indeed authorised to act on her behalf.
3. My son has a power of attorney on behalf of both my deceased mother and myself.

I see no reason for further delays.

Yours faithfully,

Sharon Westmaas