Dear Editor,
I am frustrated at the lack of proper customer service by the so-called telecommunications giant of Guyana that treats its customers like beggars rather than valued people whose payments feed the day-to-day operations of the company.
Since the beginning of last week I have been experiencing very frequent daily disruptions of my DSL service and I have bombarded GT&T’s customer care service and other relevant departments ‒ they should be renamed, ‘Customer lip service and no action company’ ‒ with my complaints, only to be told that a technician would be sent to my home to fix this problem and I would receive a call. However, it seems like this technician is travelling on the back of a sloth, because more than one week later his presence is yet to be felt, and based on my observations I could be 6ft under and still that call would not be forthcoming!
A normal day with GT&T involves having to waste money and time, plus being confronted by rude employees when paying bills. Recently, I was on the receiving end of this company’s very special New Year brand of hospitality when I was left feeling humiliated and insulted at the Church street branch in the presence of many customers. I was rudely asked by an employee at the counter if I can’t see that she is closed, although seconds before someone had finished paying a bill at her station. I still do not have the option in this technological age of paying my bills using my local bank card directly on their website, although I can use my card to pay for goods and services worldwide. In addition, I am forced to pay for unlimited internet access when I only receive sporadic service.
I use the internet for shopping, reading the news, entertainment, communication etc. This problem is affecting my daily routine and is made worse by the fact that I am paying for unlimited reliable internet service and am receiving the opposite. I am willing to pay the round-trip taxi fare for the technician and any other fee, since it seems as if I might have to wait until ‘GT&T’s Budget’ is approved, and we all know how slowly time passes in Guyana when customers’ needs should be addressed, although disconnection and receipt of payments is prompt and on time without a day to spare. I sincerely hope that this company indulges me by accepting my genuine offer; the internet has become just as indispensable as the cell phone in this modern age.
A monopoly is never good. We need more options where internet providers are concerned to ensure better and customer friendly service.
Yours faithfully,
Narissa Deokarran
