We wish to apologize for the delay in getting a response to your readers, in time for your publication of their letters. Please be assured that as we have done in the past, we remain committed to responding in good time to any letter from your readers.
With respect to the letters sent to us from Mr MS Baksh (‘Cut off using Digicel’s “Free after 3”’ SN 18.3.09) and Mr Leroy Smith (‘Problems with “Fee after 3” service,’ SN 20.3.09) on the matter of our Free after 3 promotion, this promotion allows every customer to talk free for 15 minutes on our network after the first three minutes paid talk of every call. Without having the benefit of exactly what happened in both instances reported in your publication, it is indeed difficult to resolve this complaint.
As such, we would like to take this opportunity to invite both customers to make contact with the undersigned at our Barrack Street, Georgetown Office, and we will be most willing to resolve these issues amicably.
Digicel encourages all customers who have queries about any of our products and services to contact our 24/7 customer care professionals, by dialling 100 on their Digicel mobile phone; they will provide all the information and support required to resolve any problems with their service.
We remain committed to the development of mobile communications in Guyana and will continue to provide innovation and value in our products and services.
We do regret any inconvenience these customers may have experienced.
Head of Customer Care