Private sector service delivery standards growing worse

Joyce Sinclair

Even as evidence unfolds of a growing decline in the quality of service offered by the country’s business sector, both private sector umbrella organizations and several business houses remain oblivious, immersed as they appear to be in their objective of maximizing profits, Con-sumer Service Consultant Joyce Sinclair told Stabroek Business in an interview earlier this week.

Sinclair, a retired senior public sector official, said that the apparent loss of awareness of the importance of high standards of service delivery was apparent in the retail, food service and transportation sectors among others. She said that apart from the impact of poor service standards on the value consumers were receiving for their patronage, the seeming indifference to the importance of raising those standards was impacting on the country’s external image in a much more significant way than we might imagine.

And according to the consultant, while the crisis of poor service delivery pointed to the need for the