Customer Service

Installment One Hundred Eighteen

This Ask the Consul article addresses services offered to U.S. Citizens present in Guyana, as well as Guyanese and nationals of other countries interested in traveling in to the United States or its territories.

American Citizen Services

The American Embassy in Georgetown provides a wide range of services to American citizens in Guyana. Appointments are highly encouraged to help your appointment go smoothly and minimize waiting time. To set up an appointment, please visit the embassy website at:
http://georgetown.usembassy.gov/acs.html
You may email inquiries any time at: acsgeorge@state.gov
*Please note that if you are unable to make an appointment, the American Services Staff is available from 7:30 am to 4:00 pm Monday through Friday to assist U.S. Citizens in Guyana.

 Permanent Residents of the United States

If you are a Legal Permanent Resident of the United States and have lost your I-551 Permanent Resident Card or “Green Card” or it has been stolen or damaged, you will need to visit the Embassy for a Transportation Letter to Board an airline for return to the United States. You may report to the Embassy on Mondays, between 1:00 pm to 2:00 pm for the processing of your request. The Embassy will not issue you a new Green Card, you must re-apply for this card when you return to the United States.

Immigrant Visas

These interviews are arranged by the National Visa Center in the United States. Applicants will receive their appointment letter directly in the mail.
The first appointment of the day is usually 7:00 AM. No one will be allowed into the Embassy prior to this time and it is recommended you do not arrive more than 30 minutes before your scheduled appointment.

Non-Immigrant Visa Interviews
Anyone applying for a Non-Immigrant Visa will need to schedule an appointment online. The application can be found on the Embassy web page at:
http://georgetown.usembassy.gov/
The Embassy doors open for the first appointments of the day at 7:30 am. Each applicant is given an appointment time, and they will not be allowed to enter the Embassy prior to one half hour before this appointment time. Like Immigrant Visas, it is highly recommended that you DO NOT arrive more than 30 minutes early.
Non-immigrant visas are distributed each afternoon at 2:00 at the entrance to the Consular Section of the Embassy. A staff member will come to the entrance with the passports. There is no advantage in arriving early.

General Inquiries

We encourage members of the public to visit our website before making your inquiry. The information you are seeking may be available at: http://georgetown.usembassy.gov. You will find information about individual cases as well as general information about visa processing. If you are unable to find what you are looking for, you may contact the Visa Inquiries Unit. Embassy staff are available to take your call (Monday through Thursday, 8:00 AM – 4:00 PM) and Friday from 8:00 AM – 2:00 PM at (592) 225-7965 or (592) 225-7966.
The Visa Inquiries Unit handles many telephone inquiries each day. If you are unable to reach a Visa Inquiries Clerk, you may send an email to visageorge@state.gov.

You may also send written correspondence to the Visa Inquiries Unit at:

U.S. Embassy Georgetown Visa Inquiries Unit P.O. Box 10507 100 Young and Duke Streets Georgetown, Guyana

Immigrant Visa Inquiries

The Embassy has set aside Fridays, from 8:00 am to 10:30 am to assist US citizens with questions regarding immigrant visa petitions. No appointment is necessary for this service.
The U.S. Embassy in Georgetown is proud to serve American Citizens and Legal Permanent Residents present in Guyana as well as Guyanese Citizens and nationals of other countries residing in Guyana. We strive to provide the highest level of customer service and professionalism while adhering to all applicable laws.
***
“Ask the Consul” is a fortnightly column from the U.S. Embassy answering questions about U.S. immigration law and visa issues. If you have a general question about visa policy please email it to us at AskGeorge@state.gov. We select questions every other week and publish the answers in Stabroek News and on our website at http://georgetown.usembassy.gov/ ask-the-consul.html. Information about visas and travel can be viewed at http://georgetown.usembassy.gov, http://travel.state. gov, and at http://www.dhs.gov. Applicants are strongly encouraged to prepare their own documents and avoid third-party advice. U.S. Consular rules change frequently and non-US government advisors often provide inadequate or inaccurate information.
Other than the questions we select, we DO NOT respond to questions sent to Ask the Consul. Please contact the visa inquiries unit (email visageorge@state.gov or call 225-7965 between 8 am and 4 pm Monday through Friday) if you have questions about a specific case.

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