The Guyana Power and Light Company (GPL) now faces penalties if it fails to respond to customer complaints within a set timeframe under new customer service standards.
GPL developed the standards in consultation with the Public Utilities Commission (PUC), following the passage of the Electricity Sector Reform (Amendment) Act 2010. The new schedule of standards was recently approved by Prime Minister Samuel Hinds.
PUC Chairman Prem Persaud said yesterday that the Act offers the Commis-sion “more clout” to put pressure on GPL to provide a
