Qualfon Guyana has embarked on an expansion programme and early next year the company is expected to accommodate a staff complement of 660 at another branch on the East Coast of Demerara, according to Call Centre Manager (Guyana) Luana Persaud.
Persaud noted that the branch is at present being outfitted and work will be executed in two phases.
Meanwhile, executives of Qualfon’s Mexico Headquarters who were on a one-week working visit to Guyana were introduced to President Bharrat Jagdeo during a courtesy visit Wednesday at his State House residence, the Government Information Agency (GINA) said in a press release.
Among them was Chief Sales and Marketing Client Services Officer Abelardo Cruz. They were accompanied by the company’s Chief Operations Manager Alejandra Romero and Call Centre Manager (Guyana) Luana Persaud who expressed their gratitude to the Head of State for his patronage to the development of Information Communication Technology (ICT) in Guyana.
According to the release, the ICT sector is emerging rapidly and President Jagdeo is optimistic that it will be one of the leading sectors where the bulk of job creation and disposable income will be generated.
And the government is facilitating the laying of a fibre optic cable from Brazil which will facilitate cheaper and more reliable access to the internet.
Jagdeo had noted in the past that fibre optic cables will allow the call centre industry to generate up to 25,000 jobs.
A fibre optic cable will pass through Essequibo and all the way to Charity that will produce thousands more jobs in call centres, the release added.
Qualfon has an international presence in almost every country in Latin America, the USA, Europe and Asia, with a quick response to any service requirement via telephone, fax, web, email and Short Message Service (SMS).
The company is the third centre outside of Mexico. It officially began operations in November 2005 with an initial 50 agents. The centre has since grown in reputation as the second biggest Qualfon Centre. The company started as a rented operation in a section of the Beterverwagting commercial building and grew into a centre occupying the entire building with a total of 1,200 employees, all of whom are Guyanese.
Qualfon currently contributes to Guyana’s economy by using local vendors for supplies, maintenance and transportation. The centre’s achievements led to it winning the Best Partner Award by clients, the release concluded.
