REDjet, the Caribbean’s low fares airline, has welcomed the Caribbean Airlines Chairman’s announcement that CAL will be launching a ‘low cost service’, contending that this shows how REDjet’s low fares and number one customer service is leading the way for consumers.
According to a REDjet press release, CEO Ian Burns said Monday evening that “we are delighted that the other airlines would seek to follow REDjet’s lead but REDjet would remain #1 for low fares and #1 for customer service in 2012.”
Burns declared that “CAL’s launching of this so-called ‘low cost service’ is proof that REDjet is the leader in affordable travel and is the region’s consumer champion.”
Since launching its low fares service earlier in the year REDjet has successfully launched seven routes across the Caribbean and will launch a further seven to eight new routes in 2012, the release added.
The REDjet CEO also noted that “at REDjet we are delivering on our promise of low fares for everyone and unbeatable customer service. Our customers know a good deal when they see one and have been switching to REDjet in their thousands.”
He said further that while their “competitors now try to copy REDjet, REDjet is the only airline built to the lowest fares and most reliable service for all of our passengers.”
However, Burns said that while they don’t always get it right 100% of the time, they are already beating their competitors in on-time performance and baggage delivery. He added that “we will continue to work to make REDjet #1 again for 2012 and thank all of our passengers who flew with us in 2011.”
REDjet’s competitor CAL announced on Monday the launch of a ‘low cost service’ from Barbados which, the release said, attempts to replicate REDjet’s low fares and on-time performance.