Customer service training is what is important in the tourism business

Phillipa Morrish

Guyana’s tourism industry is like a newborn babe compared to those of her Caribbean counterparts. This places the country in a unique position to ace customer service, as unlike many other Caribbean countries whose workers may be suffering from information fatigue Guyanese tourism employees are now learning.

This is according to President of Etiquette Training International Phillipa Morrish, a US-based Guyanese, who during an interview with the Sunday Stabroek said that Guyanese tourism sector workers are like youngsters and have the energy to make a difference.

With the 13th annual Caribbean Conference on Sustainable Tourism Development set to open in Guyana today and run until Monday, Morrish said this presents a platform for Guyanese to