Poor service from Guyana Consulate in NY

Dear Editor,

I permanently reside in New York, and am proud to still be Guyanese by nationality. However, I like many other US-based Guyanese have become tired with the poor level of customer service from the Guyana Consulate in New York.

Even the most basic component of customer service, answering the telephone, seems to be a mammoth task. First, no one actually answers the phone.

On calling the consulate, the phone rings until an automated answering service explains that a message cannot be left because the mailbox is full. The caller is then given a fleeting glimmer of hope when prompted to press zero for the receptionist. This transfer also goes unanswered and sends the caller back to the automated introduction. Circumlocution at its best.

Nothing can sufficiently explain this kind of service. It’s 2012! Where is the official consulate website? (The current one is a part of an online news and information website).  It’s fine if the Consulate does not want to accept telephone inquiries.

Many other nations do that. Whatever the case is, they should state so in their automated introduction and refer customers to their website. Regardless of  customer volume, consular services should be provided in a prompt and efficient manner. No one is asking for perfection. All that is needed is better accountability.  Hopefully, I’m one of the remaining  few people who will be peeved on account of a telephone run around.

Yours faithfully,
Joanna Duncan

Comments  

City Constabulary should be guided by police orders regarding when you may fire

Dear Editor, According to media reports the police are presently investigating the shooting to death of Marlon Fredericks by a City Constabulary lance corporal.

Fly Jamaica should be made to publicly apologise

Dear Editor, Passengers of Fly Jamaica OJ275 out of JFK airport last Saturday went through a nightmare none of them ever wish to experience again.

The government should tell the public why Guyana participated in Indian parliamentarians conference

Dear Editor, Director of Public Information, Mr Imran Khan, last week used his personal Facebook page to question why the Government of India invited 20 opposition PPP Indo-Guyanese Members of Parliament (MPs) and only 3 ruling coalition Indo-Guyanese MPs, to an all Indian parliamentarians’ conference in New Delhi, India. 

Security for President, Prime Minister is arranged by Head of Presidential Guard

Dear Editor, The Guyana Police Force is responding to a letter in the January 16 edition of the Stabroek News, under the caption ‘The PM has forgotten his former principles of frugality, – lean and clean government’ by Rohit Persaud.

Is Fyrish water safe for consumption?

Dear Editor, Since Dr Van West-Charles was appointed the CEO of Guyana Water Inc, I have observed that he has been a very proactive professional who is always on the ground looking at issues affecting the citizens of this country with regard to potable water, and trying his best to alleviate their problems.

Your browser is out-of-date!

Update your browser to view this website correctly.

We built stabroeknews.com using new technology. This makes our website faster, more feature rich and easier to use for 95% of our readers.
Unfortunately, your browser does not support some of these technologies. Click the button below and choose a modern browser to receive our intended user experience.

Update my browser now

×