The auto industry is booming, but so are complaints about dealers, especially those specialising in second-hand vehicles, who have been told to expect penalties if found guilty of breaking the laws.
This was the message delivered to industry representatives, including used car salesmen, at a seminar on consumer protection in the auto industry, organised by the Competition and Consumer Affairs Commission (CCAC) on Wednesday.
seminar, focused on ‘How the Consumer Affairs Act Will Impact the Auto Industry in Guyana,” was held at Regency Hotel/Suites, in Georgetown, and not only focused on car sales but vehicles such as motorcycles, with special focus on second-hand vehicles.
Used cars have attracted the largest number of complaints to the CCAC and its Chairman Ramesh Dookhoo said the volume of the complaints were a cause for concern, particularly about business practices when selling vehicles, financing and after-sale guarantees. “This seminar follows concerns about the large number of consumer complaints relating to the second hand car market,” he explained, adding that it is intended to help Guyana’s second hand car dealers, primarily, to comply with important pieces of consumer protection laws, covered in the Consumer Affairs Act of 2011.
Haroon Khan, an economist attached to the CCAC,
