The Guyana Water Inc has signed on to GT&T’s Mobile Money service paving the way for customers’ payments of water bills using their cellular phones.
A release from GT&T and GWI said that the companies were pleased to offer this easy payment alternative to their customers.
Mobile Money customers can now pay their GWI accounts using this very convenient and affordable bill payment method for only a $40 fee.
The release said that GT&T conducted training for the customer services team of the water utility on October 8 to ensure that customer queries about Mobile Money can be dealt with by GWI. GWI customer representatives are now fully prepared to offer guidance to customers seeking the more convenient option of paying GWI bills via their GT&T mobile phones.
Mobile Money Director, Eshwar Thakurdin said, “Mobile Money has proven to be very convenient and affordable, and we make it available to everyone in Guyana.
Not only can payments be made safely from any cell phone on the GT&T network, you can also pay at any of our 80 plus agent locations.
We want our customers to see bill payments as an easy option; hence we welcome both GPL and now GWI on board. We anticipate great response from our customers and new-comers to Mobile Money.”
Director Corporate Services, GWI, Nigel Niles stated, “Improving customer services by offering more convenient payment options for customers remains a critical priority at GWI.” He added, “GWI is pleased to partner with GT&T to offer the ease and convenience of paying for water service charges via their mobile phones.”
GT&T revealed that since Mobile Money became a payment agent for GPL, the response was overwhelming and the same is expected for GWI payments.
Mobile Money is the only payment service which gives the customer real-time access to buy their pre-paid tokens for GPL service any time, day or night, holiday, Sunday, at home or on-the-go.
Customers should have their GWI account number available when making payments using Mobile Money.
Once registered, customers dial *123#, press 2 to ‘Pay Bills,’ enter the meter/account number, amount and PIN.
GT&T explained that Mobile Money is a service which allows GT&T mobile customers to deposit cash in their mobile wallet (cellular phone), make withdrawals, pay various bills including GT&T, GPL, GWI and IPED bills, transfer money and buy GT&T Credit. Mobile Money transactions can be done from any handset on the GT&T network. Registration is free and can be done at any GT&T Business Office or agents countrywide.
Similarly, deposits, withdrawals and bill payments can be done at GT&T or Mobile Money agents.
Customers receive an electronic receipt in the form of a text message which provides all the pertinent information including reference number for tracking, date, amount, fee and account number.
The process is safe as it uses PIN security. Further, it checks the meter or account number being entered against GPL and GWI files to reduce the likelihood of errors.
Since its launch in March this year, the service has been rapidly expanding across Guyana, the release added.