GPL introduces E-billing service for customers

The Guyana Power and Light (GPL) has announced the introduction of the electronic billing (E-billing) service that will allow customers to access their monthly bills electronically.

In a press release, GPL’s Divisional Director of Information Technology and Commercial Services Renford Homer said the company recognises that it can leverage the use of Information Communica-tion Technology to provide timely information to all customers and to create a feedback process between the company and its stakeholders.

“…This has been the genesis for E-billing services and others, which allows customers to be able to receive an electronic monthly bill as against the traditional hard copy that is normally dispatched by post,” the release said.

According to Homer, the initiative is not only beneficial to customers, but is a spin-off of what GPL is already doing to enhance its services.

“One of the benefits is the reduction of time it takes for the bill to get to the customer…with the introduction of E-billing, once the customers are registered to GPL, as soon as the bill is generated it will be immediately dispatched to customers electronically,” he said.

To access this service, GPL’s customers are encouraged to register by logging onto the company’s website after which they are guided accordingly.  Customers are required to produce the name of the account holders, customer and account numbers, when prompted the system will validate the information. After the registration process, the customer’s account will be validated via a confirmation email. Thereafter, the customer will receive monthly bills via email.



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