In December 2012, observing my neighbour being hooked up for a television cable service from Atlantic Cable TV Network, I rushed off to their office at the Demerara Harbour Mall and immediately signed up and paid for two broadcast boxes. The service was installed within three days and I was excited about being able to access cable television, including all the local television stations, using one control facility.
Beginning mid-June 2013 subscribers in the Great Diamond area have been experiencing unbearably disgusting service, or rather non-service. On a daily basis transmission is interrupted for hours. Calls to the office in Georgetown are always greeted with the standard regrets and that remedial action will follow immediately. Needless to say this never happens.
I was visited by a technical team and it was explained that the source of interference is proving elusive to the investigating teams. I empathized with the role of the technical team who appeared to be sincere in their wish to have this matter cleared up.
However, subscribers are painfully being denied service that we pay for at the beginning of each month. Transmission has been off the air from 7.37 am on Sunday 28 July to approximately 4.38 pm on Monday 29 July 2013. It should be noted that no complaints are possible on weekends since the offices are closed.
Following my constant complaints I would have expected the television company to issue an advisory to subscribers in Great Diamond and possibly other affected areas. Instead, free installation is offered to new services up to Third Avenue Great Diamond.
With such a poor service and in the absence of any public advisory or statement from Atlantic Cable TV Network, I am hard pressed to determine my continued subscription for service from this company.
I expect a reliable service from any provider for which due payments are made in a timely manner.
We are sending a copy of this letter to Atlantic Cable TV network for any comment they might wish to make.