GPL employees would not instal meter because they said there was insufficient cable

Dear Editor,

My letter about my runaround at the Guyana Power and Light (GPL) company for a pre-paid meter was published on Monday, 12th March, 2018. I received a call from GPL on Wednesday 14th March saying that my meter would be installed by Sunday, 18th March. The next day, Thursday, 15th March, I received a visit from three employees of GPL who said they had come to install my meter. They asked me for my documents relating to the matter and I presented them. One of the employees then said that they could not instal my meter because they didn’t have enough cable.

I am left to think that something is amiss and that I am being victimised maybe because of my letter to the Stabroek News. I am willing to obtain copies of the day my letter was published, and present one each to the Public Relations Manager, the Manager of the Meter Unit and GPL’s Deputy Chief Executive Manager of Administration.

Prior to the publication of my letter, I had made several calls to GPL’s Public Relations Department asking to speak with the PRO, Ms Shevion Sears-Murray. I was either told that she wasn’t there or that she was at a meeting. I finally received a call from her on Wednesday 7th March, 2018 whereupon she briefly listened to my account of what had taken place since I had applied for the meter. She then said that she was interrupted by someone’s arrival and she would call me back. She hasn’t called. I had also met with Wayne Watson, the head of the Meter Department who I have known for almost two decades. He told me that my application had not reached his department as yet and that it was recorded as being one for a post-paid meter, and I needed to go in to the GPL’s head office to change that to a pre-paid. I did so.

Surely someone in a senior or managerial position must by now be aware of my plight as one or more of them would be reading the newspapers. Or, it would have been told to him/her by an employee.

My only recourse now is to seek a meeting with the recently appointed Chief Executive Officer, Mr Albert Gordon, as it will undoubtedly be a stain on the image of the management of the GPL should this issue continue to be unresolved.

Yours faithfully,

Conrad Barrow

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