Dear Editor,
I wanted to bring to your attention a situation that has arisen with Fly Jamaica after the recent crash landing in Guyana. The airline company operated flights out of Toronto to Guyana using only a single aircraft which was involved in the incident. Since then, the company has cancelled flights to Guyana and has stopped selling tickets. I had purchased a ticket before the incident to travel to Guyana on December 21 and return to Toronto in January. I contacted Fly Jamaica to find out if my flight will be cancelled and if I can get a refund. They claimed that the flight will not be cancelled and therefore I will not be getting a refund. Since they only have the one aircraft, it is doubtful that they can resume flights from Toronto any time soon.
My problem is that I still want to take the trip, which I have scheduled vacation time for from my job for, but I cannot make any other arrangements at this time because Fly Jamaica cannot guarantee they will have another aircraft operational before December 21st. There are other options to travel to Guyana for me to visit my family, but I can’t purchase another ticket because my funds are tied up for a flight that I paid for which may or may not be cancelled.
I know I am not the only one in this situation because Fly Jamaica has made no effort to reach out to its customers and they have not released any information to the press either. I hope this message will bring to light the ongoing situation of Fly Jamaica taking advantage of its customers.
Yours faithfully,
Mohendranauth Ganesh
