Dear Editor,
I wish to endorse the sentiments expressed by letter writer, and Republic Bank customer, Arthur Taylor in your August 15 edition titled `Republic Bank should review decision made to disallow loan repayments being made upstairs’.
As a long-time corporate customer and beneficiary of many of Republic Bank’s products, which has helped propel the growth and success of my business ventures, I too was taken aback by the new policy to disallow the expedited option available to corporate customers to complete transactions.
The old expedited policy had been in place for as long as I can remember and it was a welcome customer service initiative that accommodated their corporate clients’ busy schedules. In fact, this expedited approach is not an anomaly and is commonplace to almost every bank globally, including at competing banks in Guyana. GBTI created an entire department at its main headquarters to cater for corporate clients and the other banks all have dedicated lines for such transactions.
We have made known our displeasure at the change to the bank’s management but nothing has changed, I really hope Republic Bank reconsiders this change and puts its customers first as it designs and implements its systems and processes.
Yours faithfully,
Clinton Urling
