Across the world, airlines outsource more than 50% of their ground handling operations and the trend is growing.
At first glance the term ground handling conjures up unending manual labour associated with the mundaneness of, first, receiving flights then putting in place the basic requisites for their turnaround. Nothing could be further from the truth, says Roraima Airways’ Head of Ground Handling Operations Sasha Persaud.
While international airlines serving Guyana contract out their ground handling to local service providers, Persaud says airlines’ due diligence on the contractors is usually particularly rigorous. The service contracts, she says, are signed against the backdrop of a clear understanding that the service provider’s employees must undergo a rigorous regime of training by the airline. Persaud says while there are universally International Air Transport Association (IATA) approved ground handling procedures,
