Less than 10 per cent of commercial banks’ retail customers are currently taking advantage of the internet and mobile banking services currently being offered by the local commercial banking system, according to a Scotiabank official.
Despite the aggressive promotion of these services only about eight per cent of retail customers take advantage of them, according to Scotia Marketing Manager Jennifer Cipriani. Factors that account for the low level of use of these services are a lack of access to computers and internet services at the level of several households. According to Cipriani, even in cases where computer and internet access are available it is sometimes a matter of people being intimidated by and mistrusting of the technology.
“Many people have such a fear of the technology that it simply blocks their ability to use it effectively; and then, of course, there is the
