By Averil Williams
Performance reviews are often misunderstood and underutilized. If done properly, they can ensure success at both the organizational and employee levels. Performance reviews go far beyond the weekly production and planning meetings. Although, these meetings are very important to the day-to-day operations of any organization, they have an entirely different focus.
They zero in on the ‘now’; they are firefighting activities for corrective measures with little consideration given to preventing recurrences. Performance reviews, by contrast, target the ‘what if’ and planning for improvement. The root causes of non-conformances are identified, as emphasis is placed on developing effective corrective and preventative action whilst eliminating recurrence of recognized non-conformances.
Performance reviews draw much power from the requirement that occur at ‘planned intervals.’ The planning and scheduling used to determine how and when this process will be performed contributes a
