You’re going to have to stay with me on this one; it’s quite an experience. I’m planning a three-day trip to Jamaica so I book my flight with Connections Travel (piece of cake), and then go online to book a hotel. These days, that’s supposed to be another piece of cake, so I go to the Kingston Pegasus website, get their email address from “contact us,” and I send them a reservation request. Two days later, no reply. I stayed there a lot in Eldon Bremner’s time as manager (lovely guy), and besides they make a champion saltfish-and-bake breakfast, but they must be busy, so I look elsewhere. I go to the web and look for Marriott, but when I put in my travel dates it bounces back, “We are unable to process your information.” I try it again, same result. As I’m sitting there staring at the screen, there’s a pop-up under the Marriott logo that says, “I’m Sue Lima. You seem to be having a problem. May I help you?” I’m so grateful to be in contact
