With services continuing to account for a mounting share of Guyana’s Gross Domestic Product (GDP), economist and business consultant Joycelyn Williams believes that local service providers are likely to discover an increasing need for training in disciplines related to enhancing the quality of customer service.
She believes too that the nation’s young job-seekers will increasingly seek out training in the discipline of customer service in order to better position themselves to secure employment.
The University of Guyana and Cambridge University-trained economist with a noteworthy reputation as a consultant to both the public and private sectors is the Consultant Principal of the JTW Management Institute which, on September 11, graduated 11 students with City and Guilds certification in Customer Service Improvement. Williams told Stabroek Business that
