Lack of attention to customer concerns in a range of key and critical public and private sector service entities across Guyana has saddled the country with a “poor” reputation for customer service, local International Develop-ment Consultant Joycelyn Williams told a seminar hosted by the Georgetown Chamber of Commerce and Industry (GCCI) on Tuesday.
Williams, who is Chief Executive Officer of JTW Management Institute, singled out the country’s state-run power and water companies and public and private hospitals as examples of key local institutions that continue to deliver poor customer service.
“Long queues for relatively simple transactions; poor quality products on sale in our stores, poor and inadequate communication from public service providers like electricity and water; shoddy treatment at restaurants and stores; untrained and poor attention from staff, especially in public places and inadequate attention, communication and courtesies at hospitals, both public and private,” are
