Mokesh Daby believes that one of the reasons why the Grand Coastal Inn has been one of the standouts in the local hospitality industry is its sustained focus on training the “delivery team” to meet the standards patrons expect of the establishment.
“That,” he says, “is important;” though he insists that it goes further. “Once you work for the Grand Coastal hotel you are oriented to see your job and its impact on customer satisfaction as integral to the retention of your services,” Daby says.
“The logic is simple. No patrons, no hotel, no job.” It is a principle which the University of Chicago, Illinois-trained Marketing and Management graduate told Stabroek Business, the rest of the sector must also take seriously. Daby applauds the surfeit of investment in the sector that coincided with the hosting of the 2007 Cricket World Cup by the
