Buyer accuses consumer body of holding up refund from auto dealer

The buyer of a vehicle from a popular auto dealer is frustrated that 18 months after the purchase she is stuck with a defective vehicle and the Consumer Affairs Commission is operating slothfully in helping her get her more than $4M refund.

“It is long overdue for the legal mind at the disposal of the commission and its commissioners [to] be engaged to resolve this issue speedily so that we can be refunded our money,” Grace Gonsalves has said.

The woman is accusing popular auto dealership Kenrick’s auto sales, of Eccles, of selling her a faulty reconditioned 2001 Rav 4 and of being reluctant to give her a refund after she highlighted the problems to them.

The auto dealership claims that while it stands ready to give Gonsalves a refund, it is her own fault that she does not have it