After a certain authority figure in a downtown store had been notified that the law required him to engage a furious customer who was demanding a refund since an electronic toy which the customer had bought from the shop a few days earlier had stopped working, he assumed a belligerent posture and proceeded to make the point that he could not consider either a refund or an exchange since it had been two days since the item had been bought.
He was corrected on that point too by a man who appeared to be a public official and who told him that proof of purchase was all that was needed to make a case for a refund or an exchange.
It is in situations like these that you come to realise how indifferent many people are to the law. For example, when the gentleman who appeared to be an official of sorts declared that the law allowed for a consumer to demand a refund on a bought item without providing any particularly good reason for changing his or her mind the small group of people inside the shop thought that he was seeking to make light of what was becoming a somewhat tense situation.
But he was right. The small and clearly under-resourced Consumer Protection office at Sophia had distributed information to that effect. In such circumstances
