Following the election, the press has understandably seen numerous suggestions from citizens concerning things in the government that are in need of urgent attention. The words in this space today, however, while squarely in the “urgent attention” category are aimed not at the government but at a private sector entity, namely GT&T. For the background to this, I take you with me to an experience this past week attempting to pay my telephone bill at the GT&T office on Church Street.
With the appropriate “amount due” documents in hand, I entered the area on the ground floor to make the payment. The place was truly a mob scene. There were approximately 30 GT&T customers in one long snaking line inside, another 11 in a separate “senior citizens” line,
