After a six-month delay, Teleperformance’s customer care facility at Robb and Camp streets is now operational.
The Business Process Outsourcing (BPO) company has invested over US$2 million in the nearly 50,000 square foot centre, which has a capacity to house more than 1,500 employees.
It had previously announced plans to offer outsourcing services to 38 clients, including several large Fortune 500 companies, airlines, Comcast and retail giants, such as Walmart.
“I think it would advance not only Guyana as an entire country… but also hiring and making optimal jobs for persons, who can experience a different type of work site…,” Vice President of Operations Dr Dale Dan told a news conference yesterday, while noting that the company’s goal is to become the premier employer in Guyana.
“It is not just about being on top financially, which is very important for all of our businesses today, but it will be a type of organisation that is deeply felt by the communities in Guyana,” Dr Dan added.
In April, Dr Dan had expressed her hopes of having the call centre up and running by the early part of May. It was explained that the company had hoped to have 1,500 persons working at the location by August 1st, with an additional 900 being added to the team at the end of December this year.
Next week, the company will start training its first batch of employees. This week is dedicated to training the support staff on the company’s policies and reporting format.
Director of Training of Teleperformance USA Sarah Miller will be conducting sessions on the
