Melissa Davy has taken the plunge into what she believes is a decisive phase of her career as a professional in the services sector. Fifteen years as an employee of Scotia Bank, many of which were spent in what the commercial banking system would call its frontline, customer service, has, she believes, equipped her to offer her expertise to a wider clientele.
From the particular vantage point of Scotia’s over-the-counter customers, Davy, it seemed, had become one of the bank’s most highly visible ‘go-to’ employees in circumstances where challenging situations arose. It is no secret that transacting business in local commercial banks is frequently an emotionally taxing experience and Leonard says that, increasingly, raising its customer service profile had become one of Scotia’s high priorities.
