The Guyana Revenue Authority (GRA) says that it is moving to improve systems for taxpayers utilising its services and even now, some transactions can be done online.
The GRA made the statements in response to a letter by Louis Holder which was published in the last Sunday Stabroek. Holder had bemoaned the archaic and inefficient procedures at government agencies including at the GRA. In relation to the tax agency, among other things, he had written about having to move to multiple windows just to pay taxes and had outlined some onerous requirements. He also highlighted the “go and come back” attitude of employees, which, he said, showed no appreciation of time and travel costs for the taxpayer.
