Fed up with complaints from the public about the time-consuming service at the National Insurance Scheme (NIS), Minister of Finance Winston Jordan has charged the staff to change their attitudes.
“I’m imploring you again. I want this institution to shine as a bright red penny. I need your help. I don’t need anybody to [be] washing their mouth anymore on the NIS, so the staff attitude has to change in dealing with the public,” Jordan told attendees at an event on Wednesday to mark the institution’s 50th anniversary.
Persons have complained, among other things, that benefit claims, for example, can sometimes take as long as six months to be processed at the organisation.
