The Public Utilities Commission (PUC) yesterday ordered the Guyana Telephone and Telegraph Company (GTT) to revert to its old system of dispatching detailed paper bills to all of its customers.
The utilities regulator also ordered that customers who received the new billing format, that is, the summary bill, as from May 2019, be notified in their bills to be issued in November 2019 of the choice to opt out of paperless billing, such choice having immediate effect upon indication by the customer.
These orders follow a hearing by the PUC on September 12, which was prompted by a complaint lodged by local activist Ramon Gaskin. Gaskin had complained that GTT had stopped sending him detailed bills and that he had begun receiving his bills in electronic form without being notified of the change.
