The Bank of Guyana (BoG) is considering levying penalties on Republic Bank Limited (RBL) over the large number of complaints received by customers during the bank’s platform changeover last month, Governor of the Bank of Guyana Dr. Gobind Ganga yesterday said as he warned other banks to take note.
“The Bank of Guyana is considering penalties,” Ganga told reporters, while saying the penalties “are for the services you are to be providing and you are not providing or any infraction that is not the fault of the customer.”
Ganga said that he will tomorrow be meeting the Guyana Association of Bankers (GAB) and will make the position of the Central Bank – that it will not tolerate shoddy services being meted out customers and that they all need to “get their acts together” – known.
