With the Business Process Outsourcing (BPO) industry predicted to grow exponentially over the next five years, Nations Inc. has partnered with Emerge BPO to launch a course that aims to properly equip potential recruits.
Emerge BPO is a contact centre that performs a variety of outsource services to clients in North America. Its services include general customer support, e-commerce website support, and loyalty programme support.
During an interview with Stabroek News, CEO of Emerge Heidi Solomon-Orlick and Vice President of Operations Dalgleish Joseph explained that two of their biggest costs are recruitment and attrition replacement.
