Politicians love to promise a better and brighter future. They tend to say little about the day to day experience their citizens have of the services they provide.
In the Caribbean as in other parts of the world what most individuals want from government is the rapid and efficient delivery of everyday resources, if policies and regulations are to mean anything at all.
This applies equally to social services, whether in relation to schools, hospitals or pensions, the supply of utilities, or to matters as normal as renewing a driver’s licence or registering a birth or death. Citizens everywhere want such basic transactions to be straightforward, quick and predictable. They hope their fellow citizens who work for them in the public sector have the ability and tools to deliver what has been promised in modern and efficient way.
