Despite performing below standard for yet another year, the Guyana Power and Light Inc (GPL) has escaped penalty since according to the Public Utilities Commission (PUC) the company has made “stellar efforts” during a challenging period.
“The Commission took into account the impact of… COVID19 and the resources of GPL on the company’s ability to achieve it target… [and] determined that the failure to achieve targets did not warrant the imposition of a monetary penalty,” the Commission announced in its first order of 2021.
Since 2010, the PUC has used the utility company’s Operating Standard and Performance Targets (OSPT) as benchmarks for the company in its improvement of its quality service as offered to customers. An annual review conducted by March 30 of the following year is used as a means to judge compliance.
