The Competition and Consumer Affairs Commission (CCAC) said in a press release it is successfully securing redress for aggrieved consumers by enforcing the Consumer Affairs Act (CAA) of 2011.
During 2022, the release said, 410 complaints, which amounted to a total cost of $261,202,298 were received. Eight-seven percent of those complaints were resolved to the value of $107,094,899.00. The other 13% are ongoing cases.
As in previous years, the electronics/electrical appliance/appliance services, and the auto industry continued to dominate the categories of complaints. The auto industry accounted for the highest value of complaints to the tune of $165,969,600. Region Four generated the highest number of complaints – 293, followed by Region Three with 64, Region Ten with 27, and Region Six with 14.
